Contact Online Crypto Casinos

Got a question about one of our reviews, spotted something that needs updating, or want to tell us where we got it wrong? This page covers the ways to reach the therrd.com team and what you can expect once you do.

How to Send Us a Message

Email is the best way to reach us. Send your message to [email protected] and a member of the team will read it — we do not rely on automated replies to stand in for a real response. Include a short line on what your message is about (a correction, a question about a specific casino, a partnership enquiry) so we can route it to the right person and get back to you sooner.

We aim to reply within a couple of working days. During busier periods it can take a little longer, but every message gets a response.

What We Can Help With

Questions about our rankings — If you want more detail on how a site like BetPanda, CoinPoker Casino or any other listed operator scored on coin support, bonus terms or payout speed, ask and we'll clarify.
Corrections — Bonus terms, licensing details and supported coins change regularly at crypto casinos. If you have played at a site we cover and something no longer matches what we've published, let us know and we'll look into it.
Content suggestions — If there's a coin, a game type, or a topic around crypto gambling in the US you think we should cover in more depth, we're open to hearing it.
Advertising and partnership enquiries — If you represent a crypto casino or a related business and want to discuss working with us, introduce yourself and explain what you have in mind. Note that any commercial relationship never determines how a site is ranked.
Concerns about gambling harm — If you or someone you know is struggling to control their gambling, say so in your message. We'll point you to the national helpline and other resources, but please also see the responsible gambling note below — support is available right now if you need it.

What We Cannot Do

We are an independent review and comparison resource, not a casino operator, a payment processor or a customer support desk for any site listed on therrd.com. We cannot access your casino account, process a withdrawal, resolve a dispute over a bonus, or verify your identity documents on a casino's behalf. For any of those issues, contact the casino's own support team directly — most listed operators offer live chat or email support for account-specific problems.

We also do not provide financial, tax or legal advice. If you have questions about how gambling winnings or crypto transactions are taxed in your state, speak with a qualified accountant or tax professional rather than relying on anything we publish.

Before You Reach Out

A few common questions are already answered elsewhere on the site. If you're weighing up bonus terms, wagering requirements, or which coins a casino supports, our reviews cover that in detail for each operator. If you've been restricted from a UK self-exclusion scheme and are looking at alternatives, our page on Best Non GamStop Casinos 2026 may be more relevant to what you're after.

A Note on Accuracy and Standards

We fact-check our content against publicly available information and update it when things change, but crypto casinos operate offshore, licensed in places like Curaçao or Anjouan rather than by any US regulator, and terms can shift without much notice. If something you read here does not match your own experience, telling us helps keep the site accurate for the next reader.

Responsible Gambling

Gambling should stay entertainment, not a way to make money or solve financial pressure. If it stops feeling that way, help is available through the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos often don't offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth setting your own limits before you play. All sites reviewed here are intended for players who meet the applicable age minimum, 18 or 21 depending on the site and your state's rules.